Last updated: August 2026
We want you to be completely happy with your purchase from Studio11eleven Art Gallery. This policy explains how returns, exchanges and refunds work for artwork bought through our website.
Most original artworks may be returned within 7 days of delivery, provided the piece is unused, undamaged, and returned in its original packaging and condition. Please contact us before sending anything back so we can guide you through the process.
Commissioned or custom-made pieces, artworks marked "Sale" or "Final Sale", and items purchased via a "Price on Request" direct enquiry are not eligible for return unless they arrive damaged or defective.
Email hello@studio11eleven.com.ng or call +234 812 828 1158 with your order number and reason for return. We'll confirm eligibility and provide instructions for shipping the artwork back to us.
If your artwork arrives damaged or not as described, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange or full refund, including return shipping costs, at no cost to you.
Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 7–14 business days, subject to processing times of the relevant payment provider (Paystack/Flutterwave/bank).
If you'd prefer to exchange a piece for a different artwork rather than receive a refund, let us know when you contact us — we're happy to help you find something else from our collection.
Return shipping costs are the responsibility of the customer, except where the item arrived damaged, defective, or was shipped in error. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
For any questions about returns or refunds, reach us at hello@studio11eleven.com.ng or +234 812 828 1158.